Refund Policy

Overview

Web Graphic Services provides IT support, managed services, software development, and digital solutions. Due to the nature of these services — which involve time, expertise, and resources — our refund policy distinguishes between different service types.

By purchasing any service from us, you acknowledge that you have read and agree to this Refund Policy. We encourage you to review your service plan carefully and contact us with any questions before making a purchase.

Eligible Refunds

You may be eligible for a full or partial refund in the following situations:

• Service Not Delivered: If we were unable to deliver the agreed service due to reasons solely attributable to Web Graphic Services, a full refund will be issued.
• Duplicate Payment: If you were charged more than once for the same service due to a technical error, the duplicate charge will be fully refunded.
• Cancellation Before Service Commencement: If you cancel a one-time service request before our team has begun work, a full refund will be issued.
• Significant Service Failure: If a delivered service is materially defective and we are unable to remedy the issue within a reasonable period, a partial or full refund may be offered at our discretion.
• Subscription — First Billing Cycle: New subscribers who are unsatisfied within the first 7 days of their initial subscription term may request a refund (see Section 06).

Non-Refundable Services

The following services and situations are generally not eligible for refunds:

• Services that have been fully rendered and completed as agreed.
• One-time support sessions where the technician has engaged with your issue for 30 minutes or more.
• Custom software or web development projects once development work has commenced (beyond the initial discovery phase).
• Subscription fees for periods already elapsed after the initial 7-day window.
• Services cancelled after the agreed delivery date has passed.
• Any service where the inability to complete was caused by the client (e.g., failure to provide access, inaccurate information, or unresponsiveness).
• Third-party software licenses, domain registrations, or hosting fees paid on your behalf.

Refund Schedule

The following table summarizes the general refund eligibility by service type and timing:

Refund Process

To request a refund, please follow these steps:

• Step 1 — Contact Us: Email us at info@webgraphicservices.org or call 1-833-295-5838 with the subject line "Refund Request."
• Step 2 — Provide Details: Include your full name, service purchased, date of purchase, order/invoice number, and the reason for your refund request.
• Step 3 — Review: Our team will review your request within 3–5 business days and contact you with a decision.
• Step 4 — Processing: Approved refunds will be processed to the original payment method within 7–10 business days from approval.

Please note that processing times may vary depending on your bank or payment provider. Web Graphic Services is not responsible for delays caused by third-party financial institutions.

Subscription Cancellations

You may cancel your subscription at any time by contacting us. Cancellation will stop future billing; however, access to services will continue until the end of the current billing period.

• Monthly subscriptions cancelled after 7 days of the billing cycle will not be refunded for that period.
• Annual subscriptions cancelled within 30 days of renewal may be eligible for a pro-rata refund for the unused portion (minus any applicable fees).
• To cancel, email info@webgraphicservices.org or call 1-833-295-5838 at least 48 hours before your next billing date.

Disputes & Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card provider. Most issues can be resolved promptly through our customer support team.

Initiating a chargeback without first contacting us may result in the suspension of your account and future services. If a chargeback is found to be invalid or fraudulent, we reserve the right to pursue recovery of the disputed amount through available legal channels.

Special Exceptions

We understand that exceptional circumstances can arise. Web Graphic Services reserves the right to make exceptions to this policy on a case-by-case basis. Factors we may consider include:

• Documented technical failures on our end that prevented service delivery.
• Extenuating personal or medical circumstances communicated to us in a timely manner.
• Demonstrated good-faith effort by the client to resolve the issue through our support channels.

Exceptions are granted at the sole discretion of Web Graphic Services management and do not set a precedent for future requests.

Contact Us

For any refund-related queries, please reach out to our support team:

• Company: Web Graphic Services
• Website: webgraphicservices.org
• Email: info@webgraphicservices.org
• Phone: 1-833-295-5838
• Address: 4409 68th St, La Mesa, CA 91942, USA